I'm doing tasks but something doesn't seem right. What should I do?

Your well-being is important to us, so we’ve put together these helpful tips to look out for if you sense something isn't quite right. This list provides guidance for various scenarios, but keep in mind that you should let us know if you have any concerns about using the platform. Your concerns are taken seriously and kept confidential. Call your local emergency number if you ever find yourself in danger.

What you’ll find here:

• Someone is acting suspiciously on my task
• Something seems too good to be true
• Someone wants to cancel for cash
• Something has gone missing during my task

Someone is acting suspiciously on my task

If someone’s behaviour is making you feel uncomfortable, we would advise you to cease communication and remove yourself from the situation. Please Let us know as soon as possible so we can assist accordingly. Remember if you ever feel in danger or find yourself in an emergency, call your local emergency line.

Something seems too good to be true

Often if something seems unbelievably good, it likely isn't. Be wary of tasks with a sense of extreme urgency, tasks at odd times of the night, and requests to use your own money or accounts to undertake tasks. Ask questions in the comments section before making an offer, particularly to clarify grey areas or to confirm the exact specifics of a task. Check out our detailed article here for more tips. If you’re still suspicious about something, please let us know so we can investigate.

Someone wants to cancel for cash

A customer may sometimes request to cancel the task so they can pay in cash instead. This could be for any number of reasons, but research indicates it could relate to fraudulent activity. Tasks that stay on Airtasker incur a fee so we can offer services that protect both customers and Taskers. The fee allows us to provide a secure platform and payment system, Insurance, dispute resolution and a support team. If a task is cancelled, it will not be eligible for any of these services that are exceptionally valuable if something goes wrong. We hence strongly advise keeping the task and payment on Airtasker. If someone does request to cancel in favour of cash you can politely decline and say you would rather stay on Airtasker. If you feel uncomfortable at any time during this type of conversation, reach out to us and we can assist.

Something has gone missing during a task

If you can’t find something (such as tools, keys or other belongings), it’s possible you’ve left it behind on location. Try reaching out to the customer to see if they’ve found anything. If you’re having trouble reaching them or getting your item/s back, reach out to us so we can advise according to the situation.

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