Airtasker’s dispute process stage 2 - Airtasker reviews the details
Updated
What do I need to do?
Be patient as we want to make sure that we impartially review all information provided to us.
If you remember any information or can supply evidence that may help with the decision-making process, make sure to advise us promptly.
Avoid negative communication with the other user to avoid further conflict.
What can I expect?
Airtasker will be acting as a neutral evaluator of your claims and offers through email.
The task payment will continue to be held in Airtasker's escrow account and will only be disbursed once a decision has been made.
We will update you once we are done with our review.
Tips for Success
Flexibility is essential for achieving a resolution. The outcome may not entirely be in your favour so it is best to find a middle ground and reach a level of acceptance.
We understand that disputes can be stressful. Maintaining respectful behaviour is important and following Airtasker’s Community Guidelines during the dispute process is advised.
How long will this take?
The standard timeframe is 14 days but should be considered the maximum period for the decision making process.
This timeframe begins once a dispute specialist receives both forms or after the allotted time set for users to fill out the forms
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