How does third party liability insurance on Airtasker work? A guide for customers

See the list of exclusions here.

Tasks must be completed and paid through the Airtasker platform to be eligible for coverage subject to insurance terms and conditions. Any tasks paid through alternative means (including cash-in-hand) will not be covered.

Please also note that insurance only covers the Tasker performing activities not otherwise excluded. If someone else shows up to perform the task or extra people are brought to assist with the task, this is in breach of the Community Guidelines and those individuals will not be covered by Airtasker Insurance unless they are also registered Airtasker Members.

Is there an excess?

The Airtasker insurance policy applies an excess. If there is a successful claim, the excess payment for the policy is payable by the Tasker as the beneficiary of the policy.

Customers and Third Parties are not liable to pay the excess.

What if a claim is sub-excess?

Where the claimed amount is less than the insurance excess, the third-party insurance policy does not apply. This means that the policy will not cover any loss nor offer any settlement amount to the Customer or Third Party.

Please note that If the loss amount is below the Tasker's required excess payment, the Customer or Third Party has the option of recovering the loss directly from the Tasker.

How can I submit a claim under Insurance on Airtasker?

As a Customer, if you’ve suffered damage or personal injury due to the actions of a Tasker, we suggest that you take the following steps:

1. Communicate with the Tasker to attempt to resolve the alleged loss matter.
2. If unable to resolve the matter, please contact our support team.
3. Airtasker will contact the Tasker to request them to fill out an insurance claim form.
4. We also require the  Customer to fill out an incident notification form to provide their version of the events. The Customer will also be required to provide photographs and formal quotes/receipts to substantiate their claim. Other documents such as proof of ownership/purchase are also required.
5. The claim form along with incident details will be forwarded to the Insurer's claims assessor

Please note that the Insurer may collect information from all the parties involved to make a decision on whether the Tasker is liable for the loss and also to assess the value of the alleged loss.

As with standard insurance processes, the claim may be denied if there isn’t enough evidence to validate a claim. Please keep supporting evidence of the incident and the contact details of witnesses.

If the claim is denied by the Insurer in line with policy conditions, then the Customer still has the option of recovering the loss directly from the independent contractor Tasker.

Please note: this is a summary of the Airtasker third-party liability insurance policy ONLY. Nothing contained herein is general or personal advice.

Furthermore, it is declared and agreed that nothing contained in this summary should be understood to be an express or implied condition, term or exclusion which forms part of the Insurer Policy terms and conditions or be relied upon in the event of a Claim.

Please also note that each Claim is subject to an Excess payable by the Tasker - full details of the Policy, its coverage and exclusions including the applicable excess details are available on request by the Tasker. Please contact Airtasker for more information.

(*) Content provided by Modern Risk Solutions Pty Ltd, a Corporate Authorised Representative of Honan Insurance Group (Honan) Pty Ltd (Australian Financial Services Licence AFSL 246749)