What is the difference between star rating and completion rate?

Star ratings, reviews and completion rates are based on the performance history of users on Airtasker and allow us to ensure a positive experience for both Customers and Taskers.

Star Ratings ⭐️⭐️⭐️⭐️⭐️

Overall Star Rating:
In addition to written reviews, star ratings are a quick way for Taskers to give you feedback. The overall star rating is a score out of 5, calculated as an average of all the reviews and stars you have received from past tasks. Taskers rate your tasks based on many variables such as communication, reliability, accuracy of job description and quality of job performed (to name a few). So it works both ways, be friendly, professional and communicate clearly to ensure a pleasant experience for all!

Tasker Quality Rating:
You as the Customer can also separately rate your Tasker on 4 specific qualities: Communication, Punctuality, Eye for detail, and Efficiency. This rating doesn't contribute to your overall star rating but will give other Customers an idea of the Tasker's performance with respect to certain qualities that they may value in a Tasker.

Completion Rate: 
This is an indicator of reliability and shows the percentage of tasks that you have completed compared to all the tasks they were assigned. Only the cancellations that were caused by you will affect your rate. The completion rate is only shown after you have assigned 5 Tasks or more. Airtasker takes completion rates very seriously as we know how important it is to find someone reliable to get a task done! Any Tasker who has a consistently low completion rate may be removed from the platform.