What happens if I breach the Community Guidelines? A guide for taskers – Airtasker Help Center

Airtasker is committed to building a community that is enjoyable and safe for all. This commitment is grounded on the principles of transparency and respect.

Our Community Guidelines outline the values and standards of behavior we expect from the Airtasker Community. Customers and Taskers agree to these guidelines and Terms & Conditions when they create an Airtasker account.

As the Community Guidelines promote a safe and rewarding experience of using the Airtasker platform, we take breaches of these guidelines very seriously. Members that breach the Community Guidelines may have their Airtasker account limited or deactivated indefinitely.

What does account limitation mean?

If your account is limited, you will no longer be able to make comments, post tasks, or be assigned new tasks. However, you are still able to complete the open tasks already assigned to you.

What does account deactivation mean?

If your account is deactivated, you will not be able to log into your account. You will not be able to make comments, post tasks, or be assigned new tasks. Any tasks you’ve been assigned but have not been completed may be canceled and the task funds returned to the customer.

Airtasker may take different actions on a case-by-case basis, however, please note that Airtasker reserves the right to limit or deactivate any account at its absolute discretion and any limitations placed on your account do not waive our other rights under the Terms & Conditions.

Once an account has been limited or deactivated, if any duplicate or additional accounts are identified, they will be removed.

If you have any questions or think an error has been made about your account, please contact our Support Team.

To provide transparency, we’ve outlined some activities that are a breach of our Community Guidelines and may result in action being taken against an Airtasker account.

Activity	Description
Cancellations	You continuously cancel tasks and/or are responsible for a high number of canceled tasks. When a large number of tasks you have been assigned to have been canceled, and/or your percentage of assigned tasks that were canceled is disproportionately high.
Publicly sharing/requesting private information	Sharing or asking for contact information before a task is assigned.
Subcontracting	When the person making an offer allows another person to complete the task, without notifying and receiving the permission of the customer and the person who completes the task does not have an Airtasker account.
Pricing & Payments	Offer prices: Making a partial offer (offers for completing only part of the services required). Cash payments: Requesting or accepting payment in cash regardless of whether it’s before or after the task is assigned. Learn more about pricing and payments.
Account eligibility (a)	Below 18 years old. All members of the Airtasker community must be 18 years or older. This is a legal requirement as people under this age are not able to enter a legal contract with Airtasker or other members of the Airtasker community. Airtasker reserves the right to request proof of age if necessary and limit your account until we are satisfied that you have met this requirement.
Behavior that breaches Community Guidelines	Being the subject of complaints from other members of the Airtasker Community. Our Trust and Safety team reserves the right to limit or deactivate an Airtasker account while they investigate the matter.
Ignoring requests for information from Airtasker	Unanswered requests for information from Airtasker. Especially when you are involved in an insurance claim, payment dispute or have breached the Community Guidelines.
Complaints from other Members about task experience	Complaints that may also be reflected by low star ratings, negative reviews, or complaints received from other community members.
Identification requested	Ignoring or not complying with requests for identification verification. Often we need to receive identification from a member for the following reasons: Validating identity for credit card check/payment verification Investigating duplicate accounts Make sure personal information is accurate (falsifying information or sharing accounts is not allowed) Checking for impersonation, including: - Using someone else’s personal information. - Using a different identity to operate duplicate accounts. - Impersonating Airtasker staff Sockpuppeting (setting up fake accounts for fraud). If you’re unable to verify your identity upon request, your account may remain limited indefinitely.
Fraudulent and/or illegal activity	Being reported or found to be committing, having committed or been complicit in fraudulent and/or illegal activity on the platform (including coupon and review fraud)**
Account eligibility (b)	Creating and operating more than one Airtasker account. Creating and operating an account after the first Airtasker account was limited or deactivated. Sale or transfer of an Airtasker account. Read more about account eligibility and administration here.
Inappropriate behavior	Any of the following behaviors towards other community members or Airtasker staff: Threatening or unwanted contact. Abusive or inappropriate language (threats, trolling, sexual) Inciting or threatening to incite hatred, violence, discrimination, sexual/adult-based activity

** Coupon and review fraud:

Fraudulent Airtasker reviews
Artificially inflating Airtasker profile with tasks and reviews
Failing to satisfy the terms and conditions of coupon redemption

Post Community Guidelines sign-off

We may ask you to sign off on a copy of the Community Guidelines (Particularly if you have been warned before). This sign-off may take the form of a written confirmation that you have read and understood the Community Guidelines and what would happen if you violate them again.

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