What are the things I need to know about pricing and payments?

Here at Airtasker, we want to make it as easy as possible for you to get things done. To help with this aim, we’ve created this handy FAQ about everything you need to know about pricing and payments on Airtasker.

What payment methods can I use?

Airtasker only supports online payments through our secure program, Airtasker Pay. This safe way to pay lets you use Visa, Mastercard or AMEX credit/debit cards to pay for your tasks.

At the moment, you can only add one card to your card at any one time.

How do I use a coupon?

Add your coupon when you assign a Tasker. There will be a little add coupon box on the payment screen. For more information on how coupons work, see our article here.

Why was payment taken before the task was finished?

When you assign a task, the payment is withdrawn from your method and held securely in escrow in Airtasker Pay. You have full control over when you release the payment to the Tasker. For more information on this process, see here.

After the task has started, I think the price should change. What should I do?

When you assign a task, you’re engaged in a contract directly with the Tasker. Discuss with them any possible changes in price. If you’re looking to increase the price, see more information here. If you need to decrease, see here for help.

How does my payment get sent to my Tasker?

When the Tasker has completed the task, they will request payment through the platform from you (no direct payments). If you’re satisfied the task has been completed, click the release payment button. Should there be any problems, please get in touch with us here. Please do not release payment until the task has been completed. 

Can I tip my Tasker?

Yes! We’ve created a tipping feature on Airtasker to help you out with this. When you click through to release payment, you'll have the option to add a little bit extra to say thanks if you would like. 

My task is canceled. Where is my refund?

When a task is canceled, the funds are automatically returned to your payment method.

How long does a refund take?

Once the payment has been processed back to your payment method, it will arrive back in your account within 5-7 business days. This time frame is dependent on processing times between our payment provider and your bank. Please see here for more information. 

How do I get an invoice?

Since Taskers are independent contractors, you’ll have to request a tax invoice from them. As the provider of the service, they should be able to get you one. Click here for more information. 

Looking for more specific answers about payments and pricing? See our range of articles listed here.