As a Tasker on Airtasker, you may occasionally encounter situations where you need to cancel a task. Although this is not ideal, there are circumstances where it may be necessary.
If you do find yourself wishing to cancel a task, we strongly encourage you to see if there's another way to get the task done. Depending on the situation, you can request to change the due date, request to change the task price, or communicate with the poster via Airtasker's Private Messages.
When cancelling a task, it's important to consider the potential impact it could have on your reputation and profile on Airtasker. You may receive negative feedback from the task poster or other users, which could make it more difficult to secure future tasks.
If you've taken these factors into account and have decided to cancel the task, you can lodge a request through the below steps:
- Go to My Tasks
- Select the task you want to cancel
- Click on More Options
- Select Cancel Task
Please remember to communicate clearly and respectfully with the customer to explain why you need to cancel the task and apologise for any inconvenience. You may visit this link to know more about our cancellation process
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