How do I report a possible technical problem?

If a feature or functionality is not working as expected when using the platform, please report it to us so we can start investigating.

Before submitting a report, it is also advisable that you check our troubleshooting tips in these articles:

• I can't log in
• I can't sign up
• The app isn't working
• The site isn't working

If you still experience the problem after performing the suggested troubleshooting, you can contact us with the following information:

1. Detailed description - What were you trying to do when you experienced the issue? Did you encounter any error messages? What did you expect to happen instead?
2. Device information - Were you using a mobile browser, Android app, iOS app or the desktop site? What browser or app version? 
3. Screenshots - Wherever possible, try to take screenshots of the screens where you experienced the issue. This includes any error messages that pop up. 

Submit the above information in a ticket by clicking the link below. Please select "Technical Issue" as the topic.

Report an issue