What happens to my funds when the task gets cancelled?

Tasks under $1000:

Once a task is cancelled and the task price is lower than $1000, funds are automatically returned to your account as Airtasker credits, and an automated email will be sent to you regarding this.

You'll be able to find these credits in your Airtasker account under your 'Payment Methods' and can use them right away when you accept an offer on your next task. This means you can immediately repost a task and find another Tasker.

You'll have 12 months to use the Airtasker credits from when they are granted. However, if you prefer to have your funds returned to the card account that was used for the task, simply reply to the automated email we sent and we’ll process your request. Please check your spam or junk folder in case you have not received the email. 

Tasks equal to or greater than $1000:

Funds are automatically returned to the card you've used to fund the task. 

Please note it can take between 5-7 business days for the payment return to show in your account. Processing times will depend on your issuing bank.

Note: If Customers are responsible for the cancellation of the Task Contract, the Connection Fee will be retained by Airtasker. See Airtasker Terms and Conditions for reference.