My task is done. Why can’t I release the payment?

In order for you to release payment, your Tasker needs to request payment for the task. They can do that by going to the task page and pressing on 'Request payment'.

You can remind them to do this by using Airtasker's private messaging feature.

Once they've requested payment, the task will be marked as 'Complete' and you'll be able to release payment by following these steps:

1. Log into Airtasker and go to the task page.
2. Under the task price, press on 'Release payment'.

Once you release task payment, the payment is sent to the Tasker and no longer held in Airtasker Pay. Please make sure that you're satisfied with the work that's been completed before releasing payment.