How do I contact Customer Support? – Airtasker Help Centre

There are lots of answers available via our Help Centre, but if you need more assistance with a specific enquiry, we’ve got your back!

For the quickest way to get assistance:

Select the most appropriate form for your enquiry. This will allow your ticket to be routed to the most appropriate team.
Provide the email address registered for your Airtasker account.
Provide as many details as you can. If you need assistance with a task, provide the task details such as the task title or name of the tasker/customer.
When reporting an issue using the platform, it is best to provide a screenshot of the error.

To get in touch with us, submit a request through any of the following links below:

Type of enquiry/request	Form
Account-related (settings, profile, badges, technical issues, etc)	Account form
Questions about a task (posted - cancelled), help with an ongoing task, Task issues/conflict	Task form
Payment related enquiry (price adjustment, refund request, outstanding payment or follow-ups)	Payment form
Need to submit documents	Submit supporting documents form

We’ll get back to you within 1-2 business days. Please check your junk/spam folder if you can’t see our response after then.

Please note that we don’t currently provide phone support.

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