Why am I having issues with my credit card payment?

The accepted payment method on the platform is via a debit/credit Visa, MasterCard or AMEX.

If you’re trying to add a valid card with sufficient funds, and it’s not being accepted, the first step is to review the card details to double-check they’re correct. You can do this by logging in to your account, select ‘Payment Methods’ and check the following:

• Your name is as it appears on your card without the title (Mr/Mrs/Ms, etc.)
• The full card number, expiry date, and CVC are all correct
• There are no spaces before or after any of the numbers
• Contact your banking partner directly to check your card’s status.

If all of those details are correct and you’re still having issues, you could try adding your payment details on another device or in a different web browser. We also have some troubleshooting tips for the app or the website available in case the issue is technically related. 

If you still experience issues contact us and provide the first 6 and last 3 digits of the card that you're trying to use, with a screenshot of any errors that you're receiving. For security purposes, please don’t provide the full card number, CVC and exp date.